Effective Date: October 30, 2025
Last Updated: October 30, 2025
1. Introduction
Panama Relocation Services (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit a form, or use any of our relocation and concierge services.
By engaging with our website or services, you consent to the practices described in this policy.
2. Information We Collect
We collect personal and non-personal information in order to provide our services effectively and securely. This may include:
a. Personal Information
Contact details: Name, email address, phone number, WhatsApp contact.
Relocation information: Country of origin, family size, timeline, and relocation goals.
Identification documents: Passport copies, visa or residency documentation, and related legal files.
Service preferences: Interests in property search, visas, schools, healthcare, or lifestyle concierge options.
b. Automatically Collected Information
Website analytics: Pages visited, time on site, referral sources, browser type, and device information.
Cookies & tracking tools: Used to enhance user experience, personalize content, and analyze site performance.
3. How We Use Your Information
We use your information strictly for business and service delivery purposes, including to:
Provide and manage relocation and concierge services tailored to your needs.
Schedule and conduct private consultations.
Prepare personalized relocation roadmaps and recommendations.
Communicate with you regarding your inquiry, service status, or new opportunities.
Process administrative tasks such as billing, onboarding, or legal compliance.
Improve website performance, marketing relevance, and service offerings.
We do not sell, rent, or trade your personal information to any third party.
4. How We Share Information
We respect your privacy and only share information when necessary to deliver services or comply with legal obligations.
We may share data with:
Trusted third-party partners (attorneys, real estate brokers, logistics companies, healthcare providers) to facilitate your relocation.
Service providers who help us operate the website, client portal, or booking system (e.g., hosting providers, analytics platforms, or payment processors).
Governmental or legal authorities, when required by law or to protect against fraud or abuse.
All third-party partners are expected to maintain confidentiality and process your information securely and lawfully.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Sensitive documents and personal data are securely deleted once they are no longer needed for your relocation or ongoing concierge relationship.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your data, including:
Encrypted storage and secure transfer of sensitive information.
Restricted access to client data on a need-to-know basis.
Password-protected systems, antivirus protection, and secure cloud storage.
Optional use of NDAs and secure data rooms for added confidentiality.
While no online system can guarantee 100% security, we continuously monitor and update our processes to protect against unauthorized access, alteration, or disclosure.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request that we delete your personal data when no longer needed.
Restriction: Limit how we process your information in certain situations.
Withdraw consent: Withdraw consent at any time for optional data uses (like marketing).
To exercise any of these rights, contact us directly at:
📧 [email protected]
We will respond in accordance with applicable privacy laws.
8. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and collect analytics data. Cookies help us:
Understand visitor behavior and preferences.
Optimize content and website performance.
Personalize your browsing experience.
You can disable cookies through your browser settings, but doing so may limit functionality on our website.
9. International Data Transfers
As a relocation service operating between Panama and international clients, your data may be transferred or stored across jurisdictions. We ensure all transfers comply with applicable privacy standards and that your information remains protected, regardless of location.
10. Links to Other Websites
Our website may contain links to third-party websites or partners. We are not responsible for their privacy practices and encourage you to review their respective policies when visiting those sites.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. When we do, we will update the “Last Updated” date at the top of this page. Significant updates will be communicated via email or website notice.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 [email protected]